Support
Need help with the Load42.ai app or the dispatcher console? Email us and we will get back to you.
Contact us
Email: support@load42.ai
We answer support email within one business day, Monday to Friday. Urgent issues that stop you from working a load are handled first.
What to include in your message
The more of this you send, the faster we can help:
- The email address you sign in with and your company name.
- Whether you are using the mobile app or the web console.
- Your device and operating system version, for example iPhone 15 on iOS 18, or Chrome on Windows.
- What you were trying to do, what happened instead, and when it happened.
- A screenshot or screen recording, if you have one.
- The load number, if the problem is about a specific load.
Common questions
How do I get an account?
Load42.ai is invite-only. Your fleet owner or dispatcher adds you from the web console, and you receive an email with a link to set your password. If the email has not arrived, check your spam folder, then ask your dispatcher to resend the invitation.
I forgot my password
Tap Forgot password on the sign-in screen and enter the email address you sign in with. You will receive a link to set a new password. The link expires after 30 minutes. If it has expired, request a new one.
My dispatcher cannot see my location
Live tracking needs three things: location permission for Load42.ai set to Always in your device settings, Location Services turned on, and the Location Tracking toggle turned on in the app's Settings screen. On Android, a "Load42.ai location tracking" notification is shown while tracking runs; that is expected. If all three are set and tracking still does not work, sign out, sign back in, and contact us.
How do I stop sharing my location?
Turn off Location Tracking in the app's Settings screen, or remove the app's location permission in your device settings. Your dispatcher will stop seeing live updates. The rest of the app keeps working.
I am not receiving notifications
Check that notifications are allowed for Load42.ai in your device settings and that the Notifications toggle is on in the app's Settings screen. Also check that your device is not in Do Not Disturb or Focus mode. If you still receive nothing, sign out and sign back in to re-register your device.
How do I upload a bill of lading, proof of delivery, or cargo photos?
Open the load in the app, go to its documents, and choose the document type. You can take a photo with the camera, pick one from your photo library, or choose a PDF. Photos taken with an iPhone are converted automatically.
I accepted a load by mistake, or need to change load details
Load details, assignments, and stops are managed by your dispatcher. Message them in the app or contact your company office. Support cannot change loads on your behalf.
How do I delete my account or my data?
Email support@load42.ai from the address you sign in with and ask for account deletion. We confirm the request with you and your company, then remove your account. See our Privacy Policy for what we collect and how it is used.
The app shows an error or will not load
Close the app fully and reopen it. Make sure you are on the latest version in the App Store or Google Play and that your device has an internet connection. If the problem continues, send us the steps to reproduce it and a screenshot.
Other ways to reach us
For sales and general questions, email support@load42.ai. For privacy requests, see the Privacy Policy.